Job Description

Description About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The Chief Technology Officer (CTO) at ISG Technology will lead the technical vision, strategy, and delivery of our technology solutions. The CTO drives innovation, operational efficiency, and client satisfaction while mentoring the technical team. Responsibilities include evaluating and evolving service offerings, guiding technology selection, overseeing infrastructure, and aligning the technology roadmap with organizational goals. The CTO participates in client sales and executive meetings, engages in industry conferences, fosters partnerships with vendors and clients, and leads the internal MIS team to optimize tools, systems, and processes. This key leadership role focuses on enabling business goals and improving technological support for the organization. What You Bring To The Position You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimal technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You Successfully Fulfill The Following Essential Duties And Responsibilities You will provide STRATEGIC OVERSITE to the position by: Developing and executing a forward-looking technology strategy that supports ISG’s business goals and market leadership. Evaluating emerging technologies and industry trends to guide innovation and ensure competitive advantage. Leading the development and refinement of service offerings through networking and participating in technology conferences as well as consulting and participating in industry forums. Driving the evolution of proprietary tools, platforms, and integrations to enhance service delivery. Creating an unmatched user experience that harmoniously orchestrates technology You Will Provide PEOPLE MANAGEMENT To The Position By ~ Inspiring and leading to high performance, security, reliability, and scalability of internal services and support of other teams to provide best outcomes to our clients (internal and external). You Will Provide SUPERVISORY RESPONSIBILITES To The Position By Providing management, mentorship and support to organization to ensure goals and objectives are achieved. Monitoring financial and operational metrics to measure achievement of organizational objectives. Developing and implementing policies, objectives, and initiatives, as they relate to the advancement of the strategic roadmap. You Will Use Your COLLABORATIVE SKILLS To Collaborate with service delivery and leadership to improve SLA’s, KPI’s, and customer satisfaction. Collaborate with marketing and sales to develop product positioning, and go-to-market strategies. Support business development efforts through technical consultations, solution designs, and executive presentations. Support the business by completing all other job duties assigned. You Will Use Your TECHNICAL SKILLS To Own risk management for technology platforms, infrastructure, and data governance. Ensure all technology operations meet internal standards, industry regulations, and cybersecurity best practices. You Will Use Your LEADERSHIP SKILLS To Lead, mentor, and manage direct reports and advise teams on technology recommendations and strategic planning opportunities. Align team structure and capabilities with long-term growth and operational needs. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations. Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership – Lead people and get results through others in a positive and inspiring manner. Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support – Follow company policies and procedures and complete other duties as assigned. Judgment – Include appropriate people in decision-making process. Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Proven experience in a senior technology leadership role, preferably within an MSP services environment typically gained over 8+ years. Bachelor’ s Degree in Computer Science, Engineering, or related field required. Master’s Degree preferred. Industry Certifications a plus (CISSP, CCNP, Azure Solutions Architect, ITIL). Strong knowledge of IT infrastructure, artificial intelligence, cloud platforms (Microsoft Azure, AWS), cybersecurity frameworks, and network architecture. Demonstrated ability to scale technical teams, implement operational improvements, and deliver client-facing solutions. Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You Will Follow The ISG Technology Core Values Humor & Fun We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We’re inclusive and create activities that align with people’s interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We’re creative thinkers who can adapt to evolving situations. We’re humbly confident, know our stuff, are willing to coach and be coached. We’re willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team.

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