Job Description

What To Expect
As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
Welcome customers and provide an exceptional handover experience. Conduct key handovers, ensuring all documentation is completed. Offer guidance on vehicle features and answer customer queries. Maintain high vehicle presentation standards at collection sites. Assist in moving vehicles to designated areas. Manage appointment flow to optimise efficiency and reduce wait times. Support Tesla Direct deliveries when required. Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience. Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.
General Duties:
Work flexibly to support sales and delivery needs. Accurately track and update customer details in internal systems. Share best practices across locations. Educate customers on Tesla’s ecosystem and available solutions. Execute administrative duties, including contract completion and finance. Manage additional duties as needed to support business requirements.
What You'll Bring
Excellent interpersonal skills with a passion for customer service. Strong knowledge of Tesla’s products and the ability to communicate clearly. Proactive mindset with strong problem-solving abilities. Ability to multitask in a fast-paced environment. Flexibility to work weekends and evenings. Passion for Tesla’s mission and customer experience. Full UK driving licence held for at least two years with no penalty points.

Job Tags

Full time, Contract work, Weekend work, Afternoon shift,

Similar Jobs

Southern Glazer’s Wine and Spirits, LLC

Merchandiser (ABC Division) Job at Southern Glazer’s Wine and Spirits, LLC

What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier...

meati™

Remote Data Entry Clerk Job at meati™

...nationwide, including the Kroger family of stores, Albertsons and Safeway stores, Super Target, Whole Foods Market, Sprouts Farmers Market, Meijer, Fresh Thyme, Natural Grocers, Wegmans, and many more! It's super, naturally. Visit meati.com to learn more about Meati, to see...

Moshulu

Busser Job at Moshulu

...BUSSER POSITION AT MOSHULU Are you hungry to achieve excellence? Are you seeking the tools to realize the highest version of you?... ...both SEASONAL positions and YEAR ROUND! We are part of Fearless Restaurant Group; a multi-concept group of independent restaurants based...

SaBSaF Logistics

Amazon Delivery Driver Job at SaBSaF Logistics

...THIS JOB STARTS EACH DAY AT THE FOLLOWING ADDRESS: DSD4 Amazon Warehouse- 5670 Kearney Mesa Rd. San Diego CA 92111 The shift... ...Responsibilities: The drivers main objective is Safe, Prompt, & Accurate Delivery. Safely drive and perform safety inspections on company...

Hilton

PT Valet Parking Attendant - Hilton Orrington Job at Hilton

...A Valet Parking Attendant is responsible for greeting guests and transporting vehicles in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Valet Parking Attendant, you would be responsible...

Customer Experience Specialist, Vehicle Handover (Full Time) - Brent Cross, London Job at Tesla, United Kingdom

VHFFYjQyVENiUmd3akZXQVpuUE5PYm5iUVE9PQ==