Job Description

Resource Innovations  is seeking a Customer Service and Rebate Processing Specialist in Salt Lake City, UT  to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support data entry into various database applications.

Resource Innovations (RI) is a  women-led  energy transformation firm  focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Provides basic troubleshooting and recommend solutions 
• Data Entry – enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard copy filing system of applications, rebates and other supporting documents
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment
• Safeguards confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department Responsible for Client Services delivery direct costs overhead spend, recognition budgets, labor expenses. 
• Other duties as assigned.

Requirements

• High school diploma or equivalent

• 6+ months of related work experience in a call center or customer service environment
• Reliable transportation to commute to the Salt Lake City office and travel to nearby mailrooms or internal locations for mail pickup and processing
• Comfortable with a role that is split between mail processing (opening, sorting, scanning, verifying, and entering mailed rebate applications) and customer service via phone and email
• Comfortable working independently without direct supervision
• Proficiency in 10-key data entry from a computer keyboard
• Experience with Microsoft programs, including Word, Excel, and Access
• Must be available to work an 8-hour shift scheduled between 8 AM and 8 PM

Preferred skills, education and experience

• Bilingual skills in Spanish or Mandarin/Cantonese a plus
• Experience in energy efficiency or utility programs a plus

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

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