Job Description

About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About The Role
As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.
This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
Lead training and education sessions to ensure a smooth and successful journey for customers
Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Educate customers on new features, best practices, and time-saving workflows
Serve as the primary point of contact for questions, feedback, and troubleshooting
Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
Contribute to team processes and knowledge-sharing as we scale
Requirements
3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Excellent written and verbal communication skills
Strong organizational skills with attention to detail and follow-through
A genuine desire to help others succeed and a proactive approach to problem-solving
Ability to manage multiple accounts and priorities in a fast-paced environment
Comfort with technology and a desire to learn new tools and features
Team-oriented, feedback-friendly, and eager to grow
Nice-to-Haves
Experience working with small business customers or in the events industry
Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
Exposure to onboarding or training customers
What We Offer
Competitive salary and benefits
Hybrid work environment
Strong feedback culture with mentorship and growth opportunities
A passionate, tight-knit team focused on innovation and impact
A chance to make a real difference for small business owners in the events world
If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.

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Customer Success Manager Job at Goodshuffle, Washington DC

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