E-Commerce Support Specialist Job at Medical Service Company, Cleveland, OH

VEswUjRXN1BiQjh6aWxXQllYL0xPYmZaUmc9PQ==
  • Medical Service Company
  • Cleveland, OH

Job Description

E-Commerce Support Specialist

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).


MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

Join Our Team!

We are excited to announce that we are hiring for a full-time hybrid position . Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included!

Apply today to become a part of our dynamic team!

  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The E-Commerce Support Specialist is responsible to process and fulfill e-commerce and retail orders. Work with numerous vendors to process customer orders and perform follow up to ensure they are shipped and received in a timely fashion. Perform superior customer service to convert medical equipment orders and leads obtained through digital marketing efforts. Provide enthusiastic and friendly customer service in assisting customers with placing orders. Provide customers with specific product knowledge to aid them in their purchasing decisions. Monitor leads obtained through digital marketing efforts to manage them through to converting customers.

Responsibilities and Duties:

Order Fulfillment:

  • Process E-Commerce orders to ensure customers receive their products in a timely fashion.
  • Follow up on shipments to inform customers of product status and to update order processing system with correct shipment status.
  • Review and investigate orders for fraudulent activity.
  • Coordinate product returns or replacements with customers and vendors.
  • Monitor inventory levels and place stock orders with vendors as needed.

Customer Service :

  • Provide superior customer service via phone, email, and online chat to convert digital marketing leads to ordering customers.
  • Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
  • Make outgoing contacts, including phone calls and emails, to customers to convert leads to sales.
  • Educate customers on product specific information to help them make purchasing decisions.
  • Monitor status of digital marketing (E-Commerce and Lead generation) leads and update lead management tools to keep lead status up to date

Website Maintenance:

  • Assist with digital marketing websites as needed; including product description and picture maintenance as needed.

Additional Duties:

  • Miscellaneous assignments/projects as needed

Qualifications:

Education: High school diploma or equivalent.

College degree from an accredited college or university preferred.

Experience/Knowledge/Skills/Physical Requirements:

  • 1-2 Years' experience providing superior customer service in a call center or tele-sales environment.
  • Digital Marketing/E-Commerce customer service experience a plus.
  • Personal Attributes:
  • Enthusiastic
  • Customer Focused
  • Conscientious
  • Ability to multi-task
  • Thorough
  • Familiarity with basic knowledge and use of Microsoft Excel
  • Work effectively in a fast-paced environment
  • Organized and detail oriented

Pay starts no less than $17/Hour

PI73dc4acbc530-30492-38140112

Job Tags

Full time, Temporary work, Work at office, Remote work,

Similar Jobs

Wholistic Living

Licensed Therapist (EMDR & Trauma Focus) - Grow With Wholistic Living Job at Wholistic Living

 ...At Wholistic Living, were building a specialized community of trauma healers. Join our expanding Maryland practice to elevate your impact...  ...(in-person/remote) with autonomy. Were Seeking Licensed Therapists (LCPC, LCSW-C, LMFT, PhD, PsyD) Who: Are passionate about... 

Enterprise Medical Recruiting

Oncology - Beautiful Western Tennessee Community 2hrs From Nashville Job at Enterprise Medical Recruiting

 ...Established an oncology group in Memphis assists with the after-hours calls (call is phone only)~24/7 Hospitalist coverage~ Telemedicine in place for pulmonology, cardiology, neurology~ Cancer Center close to clinic sites with Radiation Oncology services ~... 

Essel

Construction Superintendent Job at Essel

 ...for the next step in your career as a superintendent? Or, are you a mid-career superintendent...  ...Have you built significant experience in construction projects and are looking to expand your...  ...service ~ Must be willing to travel within the Bay Area ~ OSHA 30 ~... 

ECI -Engineers Construction, Inc.

Heavy Equipment Operator Job at ECI -Engineers Construction, Inc.

 ...Engineers Construction, Inc. in Williston is hiring for Heavy Equipment Operatorwith 10 plus years experience in site work, underground utility, and highway construction. Equipment operating skills include experience in operating excavators, dozers, and loaders.... 

Wabtec

Electronics Technician Job at Wabtec

 ...revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Summary: Our Electronics Technician is a skilled role responsible for supporting the testing, troubleshooting, and repairing of locomotive electronic devices....