Job Description
We’re looking for a professional, experienced housekeeping manager to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget, stepping in when necessary. Experience in a supervisory role overseeing housekeeping staff or a similar role is required. If you have excellent communication skills and leadership experience, we highly encourage you to apply.
Responsibilities:
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
- Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Lead and manage others in the absence of the Executive Housekeeper/Head Housekeeper, including training new hires, coaching, leading by example, providing positive and constructive feedback, inventory management, etc.
- Inspect rooms and public areas daily, to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – blinds, beds & skirts, chairs, lamps, towels, toiletries, carpet, branded collateral, halls are clear of equipment and trash, etc.)
- Assist staff in cleaning and maintaining the hotel; ability to perform all Room Attendant duties, including cleaning a minimum of 14 rooms at approximately 30 minutes each.
- Ensure carts and closets are stocked sufficiently based on room assignments
- Utilize reports from Property Management Software from the Executive Housekeeper/Head Housekeeper to avoid disturbing guests and maximize efficiency
- Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination
- Remove all trash and debris and replace liners where necessary
- Make beds neatly with fresh sheets and pillowcases according to brand standard, clean mirrors, windows, and frames, dust all furniture fixtures and frames; ensure furnishings and fixtures are cleaned and placed properly
- Clean the entire bathroom, including floors, tubs, toilets, sinks, and surfaces, by kneeling, bending, and squatting
- Turn in all articles found in the room to the Executive Housekeeper/Head Housekeeper or Front Desk; ensure items are properly dated, bagged, and tagged
- Respond timely to texts, voicemail messages, and walkie-talkie messages
- Clean carpeting with a vacuum and hose attachments for corners and edges
- Detect and report to Management any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. Do not attempt to dispose of dangerous substances without supervision
- Report damage, abuse, or smoking in non-smoking rooms to the Manager
- Maintains accurate/organized records with photographs/videos of discrepancies found in guest rooms in order to use for training purposes
- Maintain internal control of the hotel’s Master keys and walkie-talkies – both must be signed out, turned in daily, and kept under lock and key
- Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants, and solutions used in the work areas
- Operate hotel equipment in a safe and efficient manner
- Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury
- Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guest room
- Ensure all guest supplies are replenished daily, consistent with brand standards
- Verify items in the guest room are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, blinds, HVAC units, and filters
- Identify, communicate, and follow up on maintenance issues; utilize the Flexkeeping system to assist with workflow, inter-department communication, and follow-up
Qualifications:
- At least 3 years of experience in a senior role in the housekeeping department
- Must possess excellent leadership, organizing, and customer service skills
- Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment
- At least 2+ years experience in hospitality or guest services
- Must have a high school diploma or the equivalent (GED)
- Spanish fluency preferred
About Company:
Bluebird Lake Placid is one of the largest and newest properties in the Lark 100 Hospitality portfolio. Formerly the Summit Hotel, it has been reimagined into a sleek, Scandinavian-Asian retreat, positioning it as a top destination for both high-volume transient and group business.
Unlock your potential and take your career beyond the Adirondacks. At Bluebird, you'll meet people from all over the world who come to work for the most dynamic small hotel group in the nation—because they want to do something different. With exciting growth opportunities here and across the country, this is your chance to be part of something bigger. Health benefits available; 401(k) and excellent travel perks.
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