Job Description

Work Schedule

Environmental Conditions

Summarized Purpose:

P ro v id e s l ea d e rship a nd gl o b a l o v e rsight o f op e r at i o ns f or M e d i c a l Co mm u nic at io n s . Re sponsible f or d e v e lop me nt o f t he i n f r a s t r uc t ure t o support op e r at io n a l succ e s s , a s we ll a s s t r ate gy f or m ul at ion a nd i m pl eme n tat ion proc e ss e s t o e nsure d e l i v e ry o f b e s t - in -cl a ss s e r v ic e s. D e v e l o ps a nd co m m un i c ate s t he s t r ate gic dir e c t ion f or t he d e p a r tme n t , d e v e lops t he a n nu a l b u sin e ss pl a n a nd c r eate s a ppropri at e s y s tem s a nd p olici e s t o e n h a nce t he ef f e c t i v e n e ss o f t h e d e p a r tme n t . Cr eate s a hig h -p e r f or ma nce cul t u re t hrou g h l ea d e rship, co a c hi n g a nd d e v e lop me nt t o a ch i e v e d e li v e ry of s e r v ice ta r g et s /mea sur e s ( e .g. cos t , qu a li t y , t i me ). Coll a bor ate s w i t h glob a l coll ea gu e s a nd l ea d e rship of o t h e r f u n c t io n a l groups t o h e lp mee t o v e r a ll bus i n e ss o b j e c t i v e s a nd i m pro v e op e r at i o n a l e f fe c t i v e n e s s . E n s ur e s t he e s t a blish me nt o f co m p et i t i v e s e r v ice d e li v e r y m od e ls a nd i n n o v at ions t h a t a chi e v e f i n a nci a l ta rg et s, cli e nt s at is f a c t ion a nd r ete n t ion a nd d e l i v e ry o f high-quality s e r v ic e s in a dh e r e nce w i t h pol i ci e s a nd p r o c e dur e s.

Essential Functions:

• P ro v id e s l ea d e rship t hro u g h e ff e c t i v e s taf f i ng, p e r f o r ma nce ma n a g eme nt a nd

  d e v e lop me n t .

• D e v e lo p s t h e in f r a s t r u c t ur e , s y s tem s, p roc e ss e s a nd p olici e s t o eff e c t i v e ly d e l i v e r i n no v at iv e a nd cus t o m iz e d solu t i ons t o mee t cli e n t s’ n ee ds.

• Dri v e s o p e r at ion a l e xc e ll e n ce t o a chi e v e M e dic a l Co m m unic at i o ns s e r v ice ta rg et s , p e r f or ma nce met r i cs a nd f i n a nci a l ta rg et s.

• L e v e r a g e s d at a dri v e n pl a n ning t o e nsure f ull i n te gr at ion o f s e r v i c e s t h a t s u pport su c c e ss f ul op e r at i o n s .

• D e v e lops a nd f o s te rs mutually b e n e f i ci a l r e l at ion s hips w i t h in te rn a l a nd e x te r n a l s ta k e hold e rs t o a s s ist in w i nni n g n e w b u sin e ss a nd e x e cu t ion of e x i s t ing busin e s s.

  Ch am pions p r oc e ss i m pro v eme n t s a nd promote co m pli a nce w i t h i ndus t r y s ta nd a rds a nd r e gul at i o ns.

Qu a li f i ca t i on s :

• B a ch e lor ’ s d e gr e e in s ci e n t i f ic or r e l ate d di s cipline a n d pr e v ious cli n ic a l drug d e v e l op me nt e xp e ri e nce (co m p a r a ble t o 15+ y ea rs) in a C R O or P h a r ma c e u t i c a l indus t r y .
• A v isi o n a ry l ea d e r w i t h a t l ea st 10 y ea rs of cl i nic a l op e r at i o ns ma n a g eme nt e xp e ri e nc e .

In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Re quir e d K no w l e dg e , S k ills a nd A bili t i e s :

• A d v a nc e d l ea d e rs h ip s k il l s a nd e x e cu t i v e pr e s e n ce
• P ro v e n negotiation s k ills a n d a bili t y t o ef f e c t i v e l y i n f lu e nce e x e c u t i v e s a nd o t h e r s t a k e hold e rs
• E xc e p t ion a l b u sin e ss a cu m e n w i t h co m pr e h e ns i v e u n d e rs ta nding o f t he org a niz at ion a nd f u nc t i o n a l a r ea s
• A bili t y t o w ork i n a hi g h pr e ssur e/t i m e s e nsi t i v e e n v i r o n me nt i n clud i ng t he a bili t y t o h a ndle m ul t iple issu e s o n m ul t iple p r o j e c t s si m ul ta n e o u sly
• A d v a nc e d k no w l e dge o f s t r ate gic pl a nnin g , budg et i ng, f or e c a s t i ng a nd f isc a l ma n a g eme nt
• S t rong o r g a niz at ion a l a gili t y a nd d em ons t r ate d dri v e f o r r e sul t s
• T r a ck r e cord o f b uilding p e e r r e l at ionships a nd ef f e c t i v e team s w i t h d em ons t r ate d glob a l a nd c ul t ur a l awareness
• E xp e r t ise m o t i v at ing a nd in te gr at ing team s, a s we ll a s e xc e ll e nt c o a ch i ng a nd me n t oring s k ills
• A n a l y t ic a l s k ills, e x c e ll e n ce i n or a l a nd w ri tte n c o mm u n i c at ion s , s t rong atte n t i o n t o d eta il, prioritiz at ion a nd t i m e ma n a g eme nt pro f ici e nci e s
• T ho r ou g h u nd e rs ta nd i ng of spons o r / C R O busin e s s pr a c t ic e s a nd s t r ong k no w l e d g e of PP D op e r at ion a l / f in a nci a l pr a c t ic e s, S OP s, G C P s a nd FD A/ I C H guid e lin e s w i t h t he a bili t y t o a n a l y ze a nd e v a lu at e proc e ss e s a nd pr o c e dur e s

M a n a g e m e nt R ole

• M a n a g e r role w i t h sig n i f i c a n t ly l a rg e r ma n a g eme nt sc ope ( e .g. glob a l or r e gi o n a l r e sponsibili t i e s or m ul t iple d e p a r tme n t s) O R ma s te ry of ma n a g e r s k ills a nd r e spo n sibili t i e s a s d em o ns t r ate d by c o nsis t e n t , m ul ti - y ea r s ucc e ss f ul p e r f o r ma nc e .
• In so m e instances, ma y be r e sponsible f or a f u nc t i o n a l a r e a ( a s d ete r m in e d by e x e c u t i v e m a n a g eme n t ) a nd not h a v e s ubordin at e s up e r v i s ors or e m plo y ee s.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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