IT Help Desk Technician Job at McLane Intelligent Solutions, Temple, TX

VHFJVTQyTENiUm94aTFDT1luN01PTGpjUlE9PQ==
  • McLane Intelligent Solutions
  • Temple, TX

Job Description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

  • Provide first-level technical support to end users for various software and hardware issues.
  • Document all interactions and resolutions in our ticketing system for tracking and future reference.
  • Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
  • Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
  • Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Requirements

  • Strong passion for technology and helping others with IT issues.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Excellent communication skills and a customer-oriented attitude.
  • Experience with ticketing systems and remote support tools is a plus.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
  • High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
  • Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits

  • Competitive base salary.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities.
  • Fast-paced and collaborative work environment with opportunities for career advancement.

Job Tags

Full time, Work at office, Remote work,

Similar Jobs

Saviance Technologies

UX Designer Job at Saviance Technologies

Our team is looking for a passionate UX/UI Designer who can creatively solve complex customer problems and enable business teams to make real time decisions on data driven insights to help grow, extend, and simplify global processes.... 

Medsurg Sales Staffing

Regional Sales Manager - Ophthalmology Charlotte Job at Medsurg Sales Staffing

 ...). Travel up to 50% across a 56 state region; attend trade shows and regional events. What youve done ~35+ years in ophthalmology sales (device/capital/surgical/pharma). Management experience a plus. ~ Consistent quota attainment; proven clinic relationships... 

Blue Cross and Blue Shield of Minnesota

Treasury investment coordinator Job at Blue Cross and Blue Shield of Minnesota

 ...are ready to make a difference, join us. The Impact You Will Have Blue Cross and Blue Shield of Minnesota is hiring a Treasury & Investment Coordinator in Eagan, MN. The Coordinator will provide administrative support for the strategic priorities of the Vice President... 

West Valley Dance Company

Dance Teacher Job at West Valley Dance Company

 ...West Valley Dance Company is a premier dance studio with locations in San Jose, Willow Glen, and Mountain View offering a well-rounded...  ...continue to expand and we are looking for enthusiastic dance teachers to help us continue to grow! We are hiring talented and experienced... 

Talented Medical Solutions

Ultrasound Tech Job at Talented Medical Solutions

Position: CHS Travel: Ultrasound Technician - Day and Night Shift Travel Ultrasound Tech Start: ASAP SHIFT - DAYS - 8am to 4:30pm, Monday to Friday plus occasional coverage at 7am on Tuesday to Thursday CALL - Weekly call rotation and call every 4th weekend...