Our client is looking for an INCIDENT AND PROBLEM MANAGEMENT ANALYST for a long-term contract.
The end client is Avangrid, and the SI is Getronics.
The role is 100% remote within the USA.
If the candidate is on the eastern or central time zone that would be preferred.
The C2C rate for the role is $52/hr.
All visas OK.
JD attached and expanded below. Pay close attention to yellow highlights on JD.
Please send us just 1 profile please. Send your best prospect.
Cc: Claudine on all submissions.
Incident and Problem Management Analyst (Remote USA)
Are you an experienced IT professional with a passion for incident and problem management? Join Avangrid Management Company as an Incident and Problem Management Analyst , where you'll lead critical incident response and process management functions within the Infrastructure, Operations, and Communications (IOC) Team.
About the Role:
As the Incident and Problem Management Analyst, you will be responsible for managing incident response, ensuring compliance with IT governance policies, and overseeing process documentation and improvement initiatives.
Reporting to the IOC Infrastructure Manager of Change Management, you will play a key role in maintaining service reliability while enhancing operational efficiency.
Key Responsibilities:
Lead incident response, review, investigation, escalation, and resolution processes, ensuring minimal disruptions to IT and business functions.
Develop, document, and continuously improve IOC processes, using best practices for process management and business efficiency.
Track and report key performance indicators (KPIs) related to incident and problem management while ensuring compliance with industry standards.
Maintain an up-to-date IOC knowledge base and document repository for all policies, procedures, and technical workflows.
Collaborate with IT teams to enhance operational efficiency and eliminate recurring incidents.
Support IT governance, compliance audits, and reporting initiatives to ensure adherence to best practices.
Manage cloud infrastructure, incident workflow automation tools, and ITSM platforms such as ServiceNow.
Qualifications:
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