Job Description

Requisition No: 864662 

Agency: Business and Professional Regulations

Working Title: OPS RECORDS TECHNICIAN - 79900250

 Pay Plan: Temp

Position Number: 79900250 

Salary: $16.71 PER HOUR 

Posting Closing Date: 11/11/2025 

Total Compensation Estimator 

DIVISION OF HOTELS & RESTAURANTS
OPS – RECORDS TECHNICIAN
POSITION NUMBER: 79900250

HIRING SALARY: $16.71 PER HOUR

**OPEN COMPETITIVE**

***Applicants must complete all fields in the Candidate Profile. Work history and responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes will not be accepted in lieu of a completed application, however, a resume can be attached to provide additional information.***

The Work You Will Do

The Division of Hotels and Restaurants licenses the food and lodging industry within the state of Florida, including receipt and processing of license applications, collection of fees paid by licensees and enforcement of the laws and regulation of the food and lodging operators. The Records Technician position is located within the division's Bureau of Licensing and is responsible for processing licensing applications for the division.

The duties of this position include but are not limited to:

• Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with Laws and Rules.
• Profile, process, troubleshoot, scan and index elevator, food service, and lodging, licensure and renewal applications using department software.
• Assist the division with data entry functions for the division’s food service, lodging, and elevator applications.
• Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.
• Assist with processing incoming and outgoing mail.
• Assist in resolving licensing and data errors and report events or trends that affect application processing to supervisor along with recommendations for process improvement.
• Provide excellent customer service to internal and external customers in person, on the phone, and in writing.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Knowledge of application requirements.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to plan, organize and coordinate work activities.
• Ability to compile, organize and analyze data.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic Microsoft office skills.
• General knowledge and utilization of office equipment.

Minimum Requirements

This position is located in the Division of Hotels and Restaurants, Bureau of Field Services. The position is full-time and the selected candidate must be available M - F 8:00 a.m. – 5:00 p.m. (with 1 hour for lunch).

• Customer service experience assisting customers in person, or in writing, or on the telephone.

Preferred Experience

• Experience working in the food service, lodging, or elevator industry; and ,
• Data entry experience.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

Applicant Note If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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