We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.
About Motive:
Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.
We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.
In this job, you can expect to:
Be part of a small, focused team
Provide excellent customer support via email, phone, and Slack
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation.
Assist the Customer Success team on account review calls via Zoom with clients
We are looking for someone who has/is:
2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, startup, or SaaS organization
Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, etc
Ability to work independently and as part of a team
A positive attitude and a willingness to learn and adapt
Benefits:
Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
Work Location:
Candidates must be based in the United States and able to work 9:00am – 5:00pm in Pacific Time (PT) zone
Salesforce and Data Engineering Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering...
...package to secure your future. Responsibilities The chaplain provides emotional support, spiritual counsel and comfort in addressing... ...care. Serves on committees/task forces within the department, hospital and/or enterprise. Supports and participates in the educational...
Rutland Regional Medical Center (RRMC), Vermont?s largest community hospital, is seeking a Director of Organizational Development to join our vibrant Human Resources & Talent Management team. This role is crucial for fostering a high-performance culture that aligns with...
...We are seeking an experienced and highly skilled oral and maxillofacial surgeon to join our team of healthcare professionals. Your duties will include diagnosing patients, determining their treatment and need for surgery, and performing scheduled and emergency treatments...
...and marketing efforts. Work 24-hour shifts with the possibility of a 24 on 24 off rotation Maintains knowledge base for flight nursing role by attending mandatory meetings, chart reviews, equipment reviews, skill labs, clinical rotations, and continuing education...