Job Description

Join Our Team as a Retail Customer Service Associate!

Are you someone who enjoys connecting with people and thrives in a fast-paced environment? DocXhub, a new and exciting business located in Indianapolis, IN, is looking for a Retail Customer Service Associate to join our team! If you're ready to make a difference in customers' lives while keeping things organized and efficient, we’d love to hear from you.

About the Role

As a Retail Customer Service Associate at DocXhub, you’ll be the friendly face and helpful hand that our customers rely on. Whether it’s assisting with shipping, managing documents, or keeping things running smoothly, you’ll play a key role in ensuring every customer leaves with a smile.

What You’ll Be Doing

Here’s a snapshot of your responsibilities:
- Customer Service Excellence: Provide friendly and professional assistance in person and over the phone.
- Transaction Handling: Process cash, credit card, and other payment transactions with accuracy.
- Shipping Support: Help customers pack and ship items using FedEx and other carriers.
- Document Services: Manage secure document shredding services and perform fingerprinting services following established protocols.
- Mail Management: Receive, sort, and distribute mail for virtual mailbox and PO box customers.
- Store Maintenance: Keep the store clean, organized, and stocked with packaging and shipping supplies.
- Operational Support: Follow company policies and safety standards to maintain smooth store operations.

What We’re Looking For

No prior experience? No problem! If you bring a positive attitude and a willingness to learn, you’ll fit right in. Here’s what will help you shine in this role:
- Strong communication and interpersonal skills.
- Attention to detail, especially when handling payments and documents.
- Ability to stay organized and multitask in a busy environment.
- A proactive approach to problem-solving and helping customers.

Why Join DocXhub?

At DocXhub, we’re more than just a business – we’re a community. As a new and growing company, we value teamwork, integrity, and a customer-first mindset. You’ll have the opportunity to be part of something fresh, exciting, and full of potential.

Ready to Apply?

If you’re ready to take the next step and join a team that values your contributions, we’d love to hear from you! Apply today and let’s make great things happen together at DocXhub.

We can’t wait to meet you!

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