Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Solutions Enablement team is looking for a Senior Manager (Individual Contributor) to design and deliver world-class enablement programs for our global Solution Consultant (SC) team members (pre-sales). In this high-visibility role, you’ll partner closely across the business to align scalable SC enablement programs with business priorities that drive performance and improve productivity. Programs may include enablement to increase SC competencies and provide hands-on experiences needed to effectively cultivate and drive sales opportunities alongside their account executive partners.

Successful candidates will have an in-depth understanding of solution-selling and a proven track record in driving content design, development, deployment, and delivery. They will also have extensive experience in cross-organization collaboration and partnership with key stakeholders across Solution Consultants, Product Management, Marketing, Customer Success, and Sales Leadership. Tight alignment with the global enablement teams within ServiceNow is critical to success.

We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs. You’ll bring a track record of driving measurable impact in Solution Consultant roles, deep knowledge of the SaaS selling environment, and the gravitas to influence senior leaders at every level.

This role can work in a flexible or remote persona within approved locations in the United States.

 

What you get to do in this role:

• Assist with creating the strategic direction and implementation of the enablement strategy, framework, methodologies, and support processes. 
• Develop and deliver SC role-specific learning programs that meet the needs of the business, including continual optimization of those programs to remain aligned to company priorities, stages in the sales cycle, and the customer buying process. 
• Partner with the Global Learning Business Partners (LBP) to support and advise on program intake, assess field requests, and align on global priorities. 
• Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our curriculum. 
• Showcase real-world AI-first approaches in our program content, experiences, and enablement materials to inspire adoption across our community. 
• Apply a data-driven mindset to measure program effectiveness, analyze ROI, and inform strategic decision-making. 
• Act as a trusted advisor to senior SC leaders, bringing business acumen and executive presence to influence at all levels. 
• Collaborate with senior stakeholders to ensure programs align with business strategies, sales motions, and market trends. 
• Communicate with clarity and impact when facilitating sessions, delivering executive-level presentations, and telling compelling stories that connect with SCs worldwide. 
• Work across global time zones to deliver sessions as needed and engage with stakeholders in-region. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience in Solution Consultant enablement with the ability to translate requirements into field-ready programs. 
• Deep understanding of the SaaS selling environment and associated go-to-market motions. 
• Proven track record of integrating AI tools into daily workflows and leadership programs. 
• Strong industry and business acumen, with the ability to link our programs directly to business growth. 
• Proactive, self-motivated, and self-directed with a track record of driving strategy and results with people who do not always report to you while maintaining positive relationships.
• Ability to apply strong working knowledge of modern curriculum development methodologies and adult learning theories to program design and development.
• Ability to clearly communicate and influence key stakeholders around enablement strategies with a mindset led by curiosity and empathy.
• Strong analytical skills, with the ability to turn data into actionable insights. 
• Flexibility to work across multiple time zones (within reason). 

 

JV20

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Job Tags

Full time, Work at office, Remote work, Worldwide, Flexible hours,

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