Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage guest check-ins and check-outs appropriately
• Welcome guests warmly, determine their needs, and manage the registration process.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications:

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company: At WoodSpring Suites in Bowling Green, we specialize in long-term stays and take pride in treating every guest like part of our extended family. Whether you’re here for business, relocation, or an extended visit, you’ll find comfort, convenience, and a welcoming atmosphere every step of the way.

Job Tags

Relocation, Flexible hours,

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